RESUME · BRANDON N. TURNER

UX Researcher bridging AI, enterprise products, and business strategy.

UX Researcher bridging AI, enterprise products, and business strategy.

UX Researcher bridging AI, enterprise products, and business strategy.

I lead mixed-method research from strategy through executive readout, translating complex customer and employee workflows into product direction for AI-enabled and enterprise experiences. I partner across product, design, engineering, data, and go-to-market teams to reduce uncertainty and help organizations make better decisions.

I lead mixed-method research from strategy through executive readout, translating complex customer and employee workflows into product direction for AI-enabled and enterprise experiences. I partner across product, design, engineering, data, and go-to-market teams to reduce uncertainty and help organizations make better decisions.

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CORE EXPERTISE

Research across the full product lifecycle.

Research across the full product lifecycle.

Research across the full product lifecycle.

RESEARCH STRATEGY

Research roadmaps · Learning agendas · Mixed methods · Generative + evaluative research

EVALUATION

Usability testing · Concept testing · Surveys · Journey mapping · A/B test planning

AI + ENTERPRISE UX

AI-enabled workflows · Complex enterprise products · Regulated environments

INFLUENCE

Executive storytelling · Stakeholder alignment · Research operations · Product recommendations

EXPERIENCE

Research strategy, product influence, and organizational scale.

Research strategy, product influence, and organizational scale.

Research strategy, product influence, and organizational scale.

SALESFORCE

Mid-Level UX Researcher

February 2022 — Present · Remote

February 2022 — Present · Remote

AI · Sales · Service · Customer Success · Enterprise UX

Lead end-to-end research across AI, sales, service, and customer-success experiences, shaping product strategy for initiatives including Sales Agent, Support Console, NextGen CLM/NDA, Customer Success Scorecard, and Opportunity Playground.

RESEARCH STRATEGY

Define learning agendas, select methods, synthesize evidence, and translate findings into prioritized product and experience recommendations with Product, Design, Engineering, Analytics, and GTM partners.

RESEARCH SYSTEMS

Strengthen research operations through shared repositories, research backlogs, standardized templates, baseline metrics, scalable recruiting, and repeatable product feedback loops.

ORGANIZATIONAL UNDERSTANDING

Build shared understanding of users through seller archetypes and the People Behind the Sale program, using concise narratives to align senior stakeholders around customer needs.

AI-ENABLED RESEARCH PRACTICE

Expand research capability through AI-assisted synthesis, UserTesting studies, surveys, concept evaluation, usability testing, and A/B test planning.

Selected Case Studies

Customer Success Scorecard

Quoting Agent

NOBLIS

Human-Centered Design / UX Researcher

September 2019 — February 2022 · Baltimore, MD

September 2019 — February 2022 · Baltimore, MD

Designed and presented research plans for complex government and enterprise programs using interviews, surveys, usability testing, and facilitated innovation sessions to uncover workflow needs and guide product decisions.

CROSS-FUNCTIONAL INFLUENCE

Aligned clients, contractors, vendors, designers, and technical teams around evidence-based recommendations while navigating organizational constraints and keeping research actionable.

NORTHROP GRUMMAN

UX Specialist

March 2019 — September 2019 · Baltimore, MD

March 2019 — September 2019 · Baltimore, MD

Supported redesigns for two digital products through field research and usability evaluation, translating observed user behavior into interface and workflow improvements.

UX CAPABILITY BUILDING

Created an onboarding and mentorship initiative to strengthen human-centered practices and accelerate team readiness.

EARLIER RESEARCH + PROGRAM LEADERSHIP

Earlier research and program leadership.

Earlier research and program leadership.

UNIVERSITY OF MARYLAND

Research Project Coordinator · 2017–2019

Managed clinical research operations, participant recruitment and consent, focus groups, digital outreach, and evaluation feedback for community grant partners.

OPTION CARE

Lead Program Coordinator · 2014–2016

Coordinated complex healthcare programs and cross-functional service delivery.

EDUCATION + CREDENTIALS

Education and credentials.

Education and credentials.

UNIVERSITY OF BALTIMORE

M.S. — Interaction Design and Information Architecture

UNIVERSITY OF MARYLAND

B.S. — Community Health

UNIVERSITY OF MARYLAND GLOBAL CAMPUS

Graduate Certificate — Business Analytics

ADDITIONAL CREDENTIALS

Oxford Artificial Intelligence Programme

Salesforce Certified AI Associate

Interested in how I approach the work?

Interested in how I approach the work?

Explore Selected Work

Learn about me

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