SELECTED WORK

Research that turns uncertainty into product direction.

Research that turns uncertainty into product direction.

Research that turns uncertainty into product direction.

I partner with product, design, engineering, and business leaders to understand complex problems, identify the decisions that matter, and translate customer evidence into clearer product direction.

I partner with product, design, engineering, and business leaders to understand complex problems, identify the decisions that matter, and translate customer evidence into clearer product direction.

Enterprise UX · AI · Research Strategy · Product Decision-Making

Enterprise UX · AI · Research Strategy · Product Decision-Making

CASE STUDIES

Selected research work

Selected research work

Selected research work

Customer Success Scorecard case study visual

01

ENTERPRISE RESEARCH STRATEGY

Customer Success Scorecard

Turning customer health data into confident business decisions.

I developed and helped lead a multi-method research strategy that connected customer evidence to major decisions about business value, reporting cadence, information architecture, recommendation design, and AI interaction.

Research Strategy

Enterprise UX

Decision Influence

Research Strategy → Evidence → Product Decisions

View Case Study

View Case Study

02

AI RESEARCH + PRODUCT STRATEGY

Quoting Agent

Turning quoting friction into a research-led AI roadmap.

Discovery research uncovered the complexity behind enterprise quoting, later AI research identified guided quoting as a high-value opportunity, and I developed the post-release research roadmap for measuring adoption, trust, value, and scale readiness.

AI Research

Discovery → Measurement

Research Roadmapping

Discovery → AI Opportunity → Post-Release Measurement

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Quoting Agent case study visual

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THE THROUGHLINE

Different products. The same goal: reduce uncertainty before important decisions.

Different products. The same goal: reduce uncertainty before important decisions.

Whether I’m evaluating an enterprise platform or defining the role of AI in a complex workflow, I focus research on the questions that change what teams build, prioritize, or measure next.

Whether I’m evaluating an enterprise platform or defining the role of AI in a complex workflow, I focus research on the questions that change what teams build, prioritize, or measure next.

UNDERSTAND

Find the real problem

FRAME

Identify the questions that matter

EVIDENCE

Build confidence through research

DECISION

Translate learning into direction

Want the shorter version?

Want the shorter version?

See my experience, roles, and education without the case-study deep dive.

See my experience, roles, and education without the case-study deep dive.

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About Me